Here are my thoughts on my Estee Lauder experience. First, the invitation and the contact person. Ms. Liz was very accommodating and very patient in answering my questions. She has the initiative to ask if I wanted PR’s about their products. She was very nice and the follow ups were greatly appreciated. Now we go to the event itself. I didn’t expect one of the SA’s to be a bit of a snob. That was the first time I’ve experienced something like that at the Estee Lauder counter in Rustan’s. I always drop by there to see if the new products from abroad are already there and most SA’s I’ve encountered were quite cheerful and pleasant, always smiling even if I’m not going to purchase. For that particular SA, it’s okay though. I’ve encountered worse. I was impressed with their products and services, especially the personalized services which are translated into Chinese, Korean and Japanese. I was even more impressed with Minette’s product knowledge. Apparently, they undergo training ever...
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